We are Flowercard International Limited. Our company information is at the end of this document.
These are our terms and conditions which apply when you buy any goods via this site or by phone. (Separate terms apply to use of our site.) We’ve tried to make them user-friendly. Please read them carefully and save a copy as we don’t file a copy specifically for the transaction with you. They are available in English only.
Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.
You are not allowed to buy any goods if your main purpose is to use them to infringe our intellectual property or other legal rights.
Where you communicate with us on behalf of a company / organisation, you promise that you have authority to act on behalf of that entity.
We may change these terms and conditions at any time. Please check them carefully as they will apply to anything you buy after the effective date shown at the top.
We will take reasonable care to ensure that representations and descriptions of goods appearing on our website are correct. We have made reasonable efforts to display as accurately as possible the appearance and colour of our goods. However, there may be minor differences between the goods you receive and the way that they appear on our website.
The labelling or packaging of the goods you receive may differ from the images of these which you see on our site.
Your order is an offer to buy from us.
Website: You place your order by using the ordering process on our site. This involves selecting the goods, placing them in the shopping cart and sending your order to us by clicking on the “Pay Now” button. You can check and amend any mistake before making an order by using the change function and/or the internet browser back button.
Phone: You place your order on the phone call.
You must ensure that your order, including delivery address, and any other information you supply to us is correct and that you tell us immediately if there are any changes.
We accept your offer (whether you made it via this site or by phone) and there is a binding legal contract when we send you a confirmation email or confirmation in some other written form. However, we are not obliged to supply any goods which are unavailable, even if we have accepted your offer. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.
Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents, who have the right to enforce this agreement.
The following clauses apply only if you are a Consumer:
We are not responsible for any loss or damage where:
You will be responsible to us for any reasonably foreseeable loss or damage we suffer (including claims made by other people) resulting from your breach of this agreement.
The following clauses apply only if you are not a Consumer:
We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures and epidemics/pandemics.
These terms and conditions shall be covered by English law and any disputes will be decided only by the courts of the United Kingdom. If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a consumer to rely on such mandatory provisions of local law. You may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/consumers/odr/. Our email address is at the end of this document.
We may send all notices under this agreement by email to the most recent email address you have supplied to us. You can send notices to our email address shown below. Headings used in this agreement are for information and not binding. If either of us overlooks any breach of this agreement by the other, it can still be actioned later. If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as stated otherwise.
If you have any complaints, please contact us via the contact details shown below.
Our company information
Company name: Flowercard International Limited
Trading name: “Flowercard”
Country of incorporation: Scotland
Registered number: SC561710
Registered office and contact address: 40 Charlotte Square, 1st Floor, Edinburgh, Midlothian, EH2 4HQ, UK
Contact email address: email@example.com
Other contact information: See our website.
VAT number: GB361706602
RIGHT TO CANCEL (“COOLING OFF”)
The following only applies if you have the legal right to cancel this contract (as explained above):
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day:
on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or
in the case of multiple goods ordered by you in one order and delivered separately: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us Flowercard International Limited, Flowercard Ltd, FLOWERCARD (Dept A1009), Southampton, United Kingdom SO14 0ZW, email address above, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form below but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Complete and return this form only if you wish to cancel the contract:
To Flowercard International Limited, 40 Charlotte Square, 1st Floor, Edinburgh, Midlothian, EH2 4HQ, UK or email firstname.lastname@example.org:
I/We [. ] hereby give notice that I/We [. ] cancel my/our [. ] contract of sale of the following goods [. ]/ for the supply of the following service [*],
Ordered on [. ]/received on [. ],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate