0344 482 4422

Mon-Fri 8:00am-6:00pm Sat-Sun 9:00am-4:00pm



How To Use Our Website

1. Use of Website

To make the most of your visit to our website, please read these Terms and Conditions. www.flowercard.co.uk is owned and operated by Flowercard International Limited, 40 Charlotte Square, 1st Floor, Edinburgh, EH2 4HQ.

2. Registration

To use www.flowercard.co.uk you must be over 16 years of age and must register to use the website. By registering you agree to be bound by our Terms and Conditions. We suggest you print a copy for your reference. We may update these terms and conditions from time to time. THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

Flowercard Ltd reserves the right to suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using www.flowercard.co.uk. The suspension or cancellation of your registration and your right to use www.flowercard.co.uk shall not affect either party's rights or liabilities.

3. Personal Details

Please ensure that the personal details you provide on registration are correct and complete and let us know immediately of any changes. We may in future ask when registering to create a password. Please keep this confidential and do not disclose or share it with anyone. You are responsible for all orders submitted under your password. If you suspect someone has used your identity please contact our Customer Care Team on 0844 482 4422.

Flowercard Ltd reserves the right to suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using www.flowercard.co.uk. The suspension or cancellation of your registration and your right to use www.flowercard.co.uk shall not affect either party's rights or liabilities.

4. Pricing and Payment

Prices are subject to change without notice. The price payable by you is the price of the product displayed on the website at the time of placing your order, except in the case of obvious error. Payment will be taken from your card on submitting your order on the website.

All products are subject to availability while stocks last. We reserve the right to withdraw any products from sale without incurring liability.

When you place your order with Flowercard Ltd, this represents an offer to us to purchase a product. Title to the products will pass to you once your order has been accepted and payment has been received in full (including any delivery charges). The product(s) will be at your risk from the time of delivery to you. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

5. Refunds on Promotional Offers

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected. All refunds require the relevant product(s) to be returned in the original packaging.

6. UK Delivery

1. Express - Royal Mail 1st Class Delivery - £6

Please note that the date you choose in this section is the DESPATCH date from us.

Our Express Delivery option takes 2-3 days from the despatch date chosen using the Royal Mail 1st Class service. For same day despatch orders must be place by 4pm. Please note orders placed for a Friday despatch should therefore arrive on Saturday and will be no later than Monday using this delivery option. If it is vital to be there on a specific day then we strongly suggest to use Next Day Delivery. No deliveries on Sundays and Bank Holidays

2. Royal Mail Special Delivery - £9

Please note that the date you choose in this section is the DESPATCH date from us.

Deliveries will arrive the next working day (if the order is placed by 3.30pm the day before). Simply select the despatch day as the day before you want your gift to arrive. Orders are sent by Royal Mail special delivery and tracked. It should be noted that a signature will be required upon delivery for the next day option. N.B. Royal Mail doesn't guarantee Saturday deliveries and doesn't deliver Sundays and Bank Holidays.

Sadly we are unable to guarantee Next Day Delivery to some of the Channel Islands (Herm / Sark), the Scottish Islands and Mainland Europe. See Royal Mail - Frequently Asked Questions to see where and when Royal Mail delivers for this service.

Packaging: To protect floral arrangements and personalised chocolates and make your gift truly special, every gift is sent in a sturdy box.

8. Substitutes

Please note that all our products are fresh and subject to seasonal variations, so if any flowers are not available, we reserve the right to substitute your order with flowers of equal or greater value. Likewise we reserve the right to substitute component parts of Flowercard products and outer packaging of equal or greater value as required by the business. All items will be despatched individually unless specifically requested otherwise.

9. Intellectual Property

The content of www.flowercard.co.uk is protected by copyright, trademarks, database and other intellectual property rights. You may use its content for your personal non-commercial use only, such as making a purchase, for which you may download and print a copy of its content. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on www.flowercard.co.uk without written permission from Flowercard Ltd.

No licence is granted to you in these Terms and Conditions to use any trademark of Flowercard Ltd or its affiliated companies.

10. Accessibility

Flowercard Ltd aims to offer you the best service possible, including ensuring that product descriptions and prices are correct at the time relevant information was entered onto the website. Flowercard Ltd makes no promise that the services at www.flowercard.co.uk will meet your requirements or be compatible with your equipment, software or telecommunications. Flowercard Ltd cannot guarantee that the service will be fault-free. If a fault occurs in the service you should report it to our Customer Care team by emailing cs@flowercard.co.uk or calling 0844 482 4422 and we will attempt to correct the fault as soon as we reasonably can.

Your access to www.flowercard.co.uk site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Flowercard Ltd will attempt to restore the service as soon as it reasonably can.

11. Liability and Jurisdiction

By agreeing to these Terms and Conditions, you agree to use our website only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statues and regulations which may affect your use of the website.

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlement sums paid by us as a result of any settlement agreed by us arising out of or in connection with any breach of these conditions by you and any other liabilities arising out of your use of this website or of anyone accessing the website via your online account and/or personal information.

To the full extent allowed by applicable law, in placing an order you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to your use of www.flowercard.co.uk.

Our liability in respect of any product(s) purchased through the site is strictly limited to the purchase price of the product(s). Nothing in this paragraph applies to Flowercard Ltd's liability in respect of products sold through the Online Stores.

Nothing in these Terms and Conditions shall exclude Flowercard Ltd's liability for personal injury or death caused by its negligence or your statutory rights as a consumer. We accept no liability for any loss or damage caused by us, our employees or our agents:

  • where there is no breach of a legal duty of care to you by us, any of our employees or agents;

  • where such loss or damage is not a reasonably foreseeable result of any such breach;

  • for any increase in loss or damage resulting from breach by you of any terms of this contract.

These Terms and Conditions shall be governed by and are to be construed in accordance with Guernsey law. The parties irrevocably agree that the courts of Guernsey shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms and conditions.

Flowercard Ltd makes no promise that materials on www.flowercard.co.uk are appropriate or available for use in locations outside the European Union, and accessing www.flowercard.co.uk from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the European Union, you do so on your own initiative and are responsible for compliance with local laws.

12. Website Security

www.flowercard.co.uk uses state of the art security technology to protect our customers when shopping online. Credit card information is encrypted so that transactions between us are private and protected as information is exchanged over the Internet. All orders must be placed through browsers that accept Secure Socket Layer (SSL) technology.

www.flowercard.co.uk operates the highest standard of encryption available for online trading certified by VeriSign. Your payment details are held in an encrypted format until we process your order. All www.flowercard.co.uk orders are processed on computers that are not connected to the internet so it is virtually impossible for unauthorised parties to read any information that you send us.

13. Third Party Websites

As a convenience to Flowercard Ltd customers, www.flowercard.co.uk includes links to other web sites. All such links are used at your own discretion and only in conjunction with the terms and conditions relevant to the link site. Part of www.flowercard.co.uk may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on www.flowercard.co.uk co.uk complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

14. Privacy and Promotions

We may from time to time make our mailing list available to carefully selected companies which may be of interest to you. If you would prefer not to receive such mailings please email us at cs@flowercard.co.uk confirming that you wish to be removed from this service. Telephone orders: If you do not wish your details to be passed on to other reputable companies for marketing purposes please state this to your customer service representative.

When you place an order with us, we will add your address to our mailing list and your email address to the subscription for our newsletter, updates and email promotions. We collect personal information to provide you with efficient customer service. If you would prefer not to receive any further information from Flowercard Ltd then please email cs@flowercard.co.uk and state this clearly in your email.

15. How Flowercard Use Cookies

A cookie is a small text file that is transmitted from our server to your browser. This data is stored on your hard drive and is returned to our server every time you access certain pages on our site.

Cookies are commonly used to remember a user’s information as they use the site or if they leave the site and then return. They make using websites easier and faster and will do things such as remembering the contents of your basket if you leave the site, saving your login details and saving your address.

We use 3 types of cookies on this site. These can be split into:

  • Session cookies – These are deleted after each visit.

  • Persistent cookies - These are used to remember login details, address details and basket details.

  • Third party cookies – These are used by our partners to measure site visitors (e.g. Google Analytics)

Which Cookies Are Used By Flowercard

Cookies used by us:
  • Basket – This stores the id. of the basket you are putting your products into.
  • Login – This allows us to store your login session id. once you login so that you don’t have to login on every page.
Cookies used by our partners:
  • Google Analytics – Google Analytics is a tool that allows us to track visitors and how our site is used. All personal information collected is anonymised so neither Google nor Flowercard can use your details for any marketing purposes. We use this for seeing which products and pages are most popular.
  • Email Tracking – From time to time we send out marketing emails to users who have opted in to our mailing list. These emails have cookies that allow us to track how many visitors clicked on a link in the email and how much revenue each email generates.
  • Affiliate Cookies – We are registered with a number of affiliate sites (e.g. Quidco). These require us to use cookies to tell us which site you came from so that any visits/sales that are the result of one of these sites are correctly attributed to those sites. Your personal details are not stored.

If you have any questions you can email us at cs@flowercard.co.uk. See our contact us page for more information.

You can opt out here. Please note that you will be unable to use the site if you do opt-out.


We are here to help you celebrate every precious moment. If for any reason your Flowercard does not put the biggest smile on their face, please let us know within 7 days of delivery. We will do everything we can to bring that smile back.

To make our arrangements last as long as possible, some flowers are sent ‘in bud’ and they should bloom within a few days. If your flowers aren’t their best, contact our customer support team. Refunds and replacements are at our discretion so please provide a photo, where possible, of your Flowercard gift so our team have as much information as possible within 5 days of receipt.

In the event of requiring a refund, your request will be processed and the due amount will reflect in your account within 5-7 working days (this varies from bank to bank). Any replacements will be sent out at the next available delivery slot.

17. Contact

Please address any notices to:

By Post:
Flowercard International Limited
40 Charlotte Square
1st Floor

By Email: cs@flowercard.co.uk

By Telephone: 0844 482 4422