Terms and Conditions for Sale of Goods

Who we are

We are All Things Floral Ltd. Our company information is at the end of this document.

What this is all about

These are our terms and conditions which apply when you buy any goods via this site or by phone. (Separate terms apply to use of our site.) We’ve tried to make them user-friendly. Please read them carefully and save a copy as we don’t file a copy specifically for the transaction with you. They are available in English only.

Consumers – definition

Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.

Who can buy on our site – age and other restrictions

You are not allowed to buy any goods if your main purpose is to use them to infringe our intellectual property or other legal rights.

Where you communicate with us on behalf of a company / organisation, you promise that you have authority to act on behalf of that entity.

Changing our terms and conditions

We may change these terms and conditions at any time. Please check them carefully as they will apply to anything you buy after the effective date shown at the top.

The goods may look a little different…

We will take reasonable care to ensure that representations and descriptions of goods appearing on our website are correct. We have made reasonable efforts to display as accurately as possible the appearance and colour of our goods. However, there may be minor differences between the goods you receive and the way that they appear on our website.

The labelling or packaging of the goods you receive may differ from the images of these which you see on our site.

How you enter a legal contract with us

Your order is an offer to buy from us.

Phone: You place your order on the phone call. All orders placed over the phone are subject to a £2 surcharge. This charge will be added to your order total & is non-refundable.

Website: You place your order by using the ordering process on our site. This involves selecting the goods, placing them in the shopping cart and sending your order to us by clicking on the “Pay Now” button. You can check and amend any mistake before making an order by using the change function and/or the internet browser back button.

You must ensure that your order, including delivery address, and any other information you supply to us is correct and that you tell us immediately if there are any changes.

We accept your offer (whether you made it via this site or by phone) and there is a binding legal contract when we send you a confirmation email or confirmation in some other written form. However, we are not obliged to supply any goods which are unavailable, even if we have accepted your offer. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.

Paying us

The price for the goods you order is as stated on our site or by our rep on the call at the time you send or give us your order. Any applicable VAT or sales tax is included in any price shown.

You must pay in advance by one of the payment methods listed on our site. We are entitled not to send you the goods until we have received full payment in cleared funds.

If we charge for delivery, these costs will be shown (or explained to you if you order by phone) when you place your order and may depend on the delivery method chosen. NB Any delivery charges don’t include customs or import duties which may be applied to your order by the relevant authorities. We have no control of these and it is your separate responsibility to pay for them. We recommend that you check with your local customs office in advance.

If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we tell you before we send it off. If we do, then you can decide if you want to order the item at the right price but, if you do not, we will provide a full refund of any payments already made.

You must contact us immediately with full details if you dispute any payment.

If any amount due to us is unpaid, or unjustifiably charged back, we may end this contract by giving you written notice (including email).

About discount codes

We may offer discount codes from time to time. All discount codes refer to the price excluding delivery charges. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferrable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online; (2) cannot be used retrospectively; (3) can only be redeemed once per customer; and (4) expire after 12 months. You cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion.

We reserve the right to reject any discount code if we consider that it is being used in breach of these terms. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.


Delivery will be complete when we deliver to the address you give us when ordering. We may deliver different parts of your order on different dates.

Delivery is only to the countries mentioned on our site and is otherwise subject to any restrictions we have explained. We have the right to cancel any order from a country to which we don’t deliver (even if there is a legal contract).

Unless we say otherwise, delivery timescales on our website or given over the phone are estimates only. We aren’t responsible for delays in delivery (a) if due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay or (b) if you haven’t given us adequate delivery instructions.

If you receive notification of an unsuccessful attempted delivery, you agree to use the details provided to immediately contact the courier to arrange re-delivery. If nobody is available to receive the goods, we may leave them at the doorstep, hall or reception as available, or with a neighbour.

If the goods can’t be delivered because you haven’t complied with this contract (e.g., giving us the wrong delivery address, not paying customs/import charges, not contacting the courier to arrange re-delivery after an unsuccessful delivery attempt) and are sent back to us, you must pay us the amount of any resulting courier or warehouse fees that we have to pay other people. We can insist that such costs be paid before we arrange re-delivery and/or add them to any future order you make and/or to deduct them from any refund (to the extent legally allowed).

Consumer right to cancel (“cooling off”)

If you are a Consumer, you have the right to cancel this contract but subject to what we say below. This right is not affected by any separate returns policy on our website.

There is no right to cancel contracts for the supply of: * goods made to your specifications or which are clearly personalised; or * goods liable to deteriorate or expire rapidly.

Because our goods are generally personalised and/or liable to deteriorate rapidly, in most cases you won’t have the legal right to cancel your contract with us.

  • If you do have the right to cancel, please see the instructions at the end of this document.

Restrictions on our legal responsibility for goods – very important

Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents, who have the right to enforce this agreement.

The following clauses apply only if you are a Consumer:

  • We are under a legal duty to supply goods that are in conformity with the contract. Nothing in our agreement affects your legal rights relating to goods that don’t conform with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau.

We are not responsible for any loss or damage where:

  • there is no breach of a legal duty owed to you by us;
  • such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
  • (and to the extent that) such loss or damage is your fault, for example by not complying with this agreement; or
  • such loss or damage relates to a business (as we do not intend for goods bought by Consumers to be used for business).

You will be responsible to us for any reasonably foreseeable loss or damage we suffer (including claims made by other people) resulting from your breach of this agreement.

The following clauses apply only if you are not a Consumer:

  • Our total aggregate liability of any kind (including for our own negligence) is limited to the price paid for the goods.
  • In no event (including for our own negligence) will we be liable for any:
  • economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
  • loss of goodwill or reputation;
  • special, indirect or consequential losses; or
  • damage to or loss of data (even if we have been advised of the possibility of such losses).
  • You will indemnify us against all claims and liabilities directly or indirectly related to your breach of this agreement.
  • We warrant that the goods shall be of satisfactory quality.
  • To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
  • This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.

Things we can’t control

We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures and epidemics/pandemics.

Your personal information – see our privacy policy

You agree that we can deal with your personal information in accordance with our Privacy Policy which may change from time to time.

English law and courts

These terms and conditions shall be covered by English law and any disputes will be decided only by the courts of the United Kingdom. If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a consumer to rely on such mandatory provisions of local law. You may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/consumers/odr/. Our email address is at the end of this document.

General but important stuff

We may send all notices under this agreement by email to the most recent email address you have supplied to us. You can send notices to our email address shown below. Headings used in this agreement are for information and not binding. If either of us overlooks any breach of this agreement by the other, it can still be actioned later. If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as stated otherwise.


If you have any complaints, please contact us via the contact details shown below.

Our company information

  • Company name: All Things Floral Ltd
  • Trading name: “Flowercard”
  • Country of incorporation: Scotland
  • Registered number: SC748009
  • Registered office and contact address: 48F/2 Linbar House, North Bridge Street, Bathgate, EH48 4PP
  • Contact email address: cs@flowercard.co.uk
  • Other contact information: See our website.
  • VAT number: 398 1553 55


The following only applies if you have the legal right to cancel this contract (as explained above):

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day:

  • on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or
  • in the case of multiple goods ordered by you in one order and delivered separately: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us All Things Floral Ltd, Trading as "Flowercard" , 48F/2 Linbar House, North Bridge Street, Bathgate, EH48 4PP, email address above, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form below but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

  • 14 days after the day we receive back from you any goods supplied, or
  • (if earlier) 14 days after the day you provide evidence that you have returned the goods.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Complete and return this form only if you wish to cancel the contract:

  • To All Things Floral Ltd, 48F/2 Linbar House, North Bridge Street, Bathgate, EH48 4PP or email cs@flowercard.co.uk:
  • I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods []/ for the supply of the following service [*],
  • Ordered on []/received on [],
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

[*] Delete as appropriate