Version number: 1.1
Effective date / last updated: 20 September 2021
1.1 We are Flowercard International Limited. For privacy queries, you can contact us at email@example.com. Other contact details are on our website.
2.1 It tells you what to expect when we collect your personal information via our website or otherwise. Please only use our service if you are completely happy with this policy.
2.2 Generally, the policy covers only information provided to us. If you give personal information to other people, such as payment providers or other websites, please check their privacy policies.
3.1 Yes. Please check it whenever you visit our website. We will assume you agree to the new version of the policy if you use the site after its effective date. We may also notify you of any changes by email or in-service message.
4.1 Information which you upload to our service or otherwise give us such as:
4.2 Automated information about your use of our service such as: the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, the site from which you arrived at our service, details of your activity with date / time stamps including pages you visited and your searches / transactions.
4.3 The following information about you may be provided to us by other people:
5.1 Because it’s necessary to take steps at your request to enter into a contract with you and/or to perform such a contract. This applies to information such as initial enquiries and to account, contact and transaction details.
5.2 Because it’s in our “legitimate interests”, e.g., sending marketing communications to customers about our similar products, managing and improving our service including tracking usage patterns and preventing or detecting fraud or abuse. This applies to information such as contact details and automated usage data as well as to reviews and similar information which you display on our service and to “refer a friend” contact details. We may also use your contact information to carry out customer satisfaction surveys.
5.3 Because you’ve specifically agreed on our service (e.g, by selecting a consent box). This may apply to contact or other information that you specifically agree to us using for newsletters or other marketing. You can withdraw permission at any time as explained on our service or by emailing us at the above email address.
6.1 Until our contract with you or the person who sent you a gift has ended, or you ask us to delete your account (which you can do by emailing us at the above email address or requesting deletion via the account if we offer such a facility).
6.2 We may hold on to some (or all) of your information for longer (typically up to six years) if reasonably needed for legal, regulatory or tax reasons, deal with disputes, prevent fraud or abuse and/or enforce our terms and conditions.
6.3 We will keep your information which we use only for newsletters or other marketing until you tell us to stop sending you such messages.
6.4 We will generally keep automated browsing information for up to 26 months.
6.5 We will keep friend referral contact information that you supply us for up to 6 months.
7.1 To other people who supply us with a service, e.g. couriers, website hosts, payment providers, and businesses which help us send communications or monitor our website and which provide us with e-commerce, online advertising, monetisation, analytics, affiliate management, reviews, live chat and other IT services. Please note when you submit your email address during the checkout process and agree to opt in to marketing communications, your details will be captured even if the order is not completed.
7.2 To other users of our service if you include your real name or other personal information in a review or other public action on our service.
7.3 To regulators, the police and other law enforcement authorities to help deal with fraud and abuse and/or comply with legal requirements.
7.4 To insurers and professional advisers in connection with our insurance cover or to deal with legal claims.
7.5 To potential buyers so far as reasonably necessary, in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving all or the relevant part of our business.
8.1 Your personal information which we collect is stored within the UK and is not transferred to any other countries except as follows.
8.2 We may store some of your personal information on servers located in countries within the European Economic Area (EEA).
8.3 Your personal information (e.g., name, email address, IP address, browsing information) may be transferred outside the UK (generally to the US) by companies that provide us with hosting, analytics, advertising, affiliate marketing, email, social media and other services. Transfer is generally on the basis of contracts with special standard contractual clauses designed to provide adequate safeguards for your personal information. If so, we will ensure that there is a legal basis to do so, for example under contracts with standard contractual clauses sanctioned by the Information Commissioner that are designed to provide adequate safeguards for your personal information.
8.4 We may need to send your contact information to delivery companies in your country (including outside the UK/EEA) in order to enable us to perform the contract with you.
9.1 If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete it or restrict its use in certain circumstances or to “data portability” or to withdraw any consent you’ve given (e.g. marketing).
9.2 You may also have the right to object to use of your personal information in certain circumstances.
9.3 If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO).
9.4 For more information about your rights, visit the ICO’s website: www.ico.org.uk.
10.2 We ourselves may place the following types of cookies:
|Type of cookies||Purpose|
|Logged-in status||Assess whether you are logged in to our site|
|“Remember me”||Remember you and speed up your login when you return to our site|
|Authentication||Identify and authenticate you to help you move easily through the site|
|Preferences||Store information about the preferences you’ve selected (eg favourites, currency, wishlists) and personalise the site|
|Shopping cart||Remember contents of your cart and related preferences|
|Affiliate||Track whether you have visited us from websites affiliated with us so we can pay affiliates and assess the effectiveness of the affiliate links|
|Security||Provide security-related features to protect our site, for example to help stop fraudulent logins|
|Cookie notice||Store your response to our cookie notice|
10.3 Companies which provide us with a service also place cookies. Some of these cookies (e.g. from Google) may involve certain information, such as your name and contact details and/or the IP and web address of the page you’re visiting, being sent to the company concerned. Below is a summary of the kinds of cookies used together with details about who places them and where you can go to get more information and to opt out (where possible):
These kinds of cookies recognise and count the number of website visitors as well as providing other information about the visit such as duration, route through the website and where the visitor came from. This information helps us to improve the way our website works, for example by making sure users find what they need easily. These cookies are provided by::
These kinds of cookies are typically used to personalise ads on this or other sites based on your use of our site, to measure ad effectiveness (for example, how often you click on or view ads and whether you go on to buy something from the advertiser) and to stop you being shown the same ad repeatedly. These cookies are provided by:
Social media cookies:
These kinds of cookies are placed by social media companies when you use their features on another site, for example if you play embedded audio or video or click a Facebook “like”. These features may involve the relevant companies using cookies to collect information relating to your visit to our website or your interaction with their services or otherwise. Click the following links for further information including how to opt out where this is possible: Facebook, LinkedIn, Instagram, YouTube
Payment provider cookies:
Our payment provider may place cookies if you use their payment services on our site:
Third party log-in cookies:
If you log in through a third party website, that website will place its own cookies on your computer:
Affiliate marketing cookies:
Our affiliate marketing providers may place cookies in connection with their service:
For privacy queries, you can contact us at firstname.lastname@example.org.